Members may have queries about royalty payments and statements following a PRS or MCPS distribution. In the first instance, they should visit our Online Query Assistant to see it can resolve the issue. If the query is not answered using this method, Members can raise a query online or contact Member Services.
The Membership Service Level Agreement
- All members' service requests will be answered or acknowledged within five working days
- The member will then be updated as progress is made, or as required by any specific deadlines or timescales agreed with the member directly
- In all your dealings with PRS for Music (PRS and MCPS), you can expect our staff to be courteous and professional
PRS for Music Complaints Procedure
Your membership is important to us. We aim to ensure that your interaction with us is a good experience. We have developed standard procedures, policies, rules and regulations which govern your membership with us and which have been established for the benefit of the membership as a whole. We aim to apply these fairly and consistently. Occasionally things can go wrong, which is regrettable. In such instances, members can turn to the PRS for Music complaints procedure. We take all complaints very seriously and view these as a means to better understand and improve our service to you.