The Nominations Committee advises the Members’ Council in respect of the appointment of the Chief Executive, appointment of and succession planning for independent non-executive directors to the Members' Council and Board, appointment of writer and publisher Members' Council members to the Board and appointment of the Chair of the Board.
The Committee advises the Board in respect of succession plans for the Chief Executive and senior management.
WHAT'S ON THIS PAGE?
We take our role and responsibilities to our members and licensees very seriously. It is our ambition to set best practice in collecting society management across all areas of our membership and domestic licensing activity. As part of that commitment we have developed and published a Code of Conduct that encompasses the whole of the business. It is based on the British Copyright Council’s Principles for Collective Management Organisations’ Codes of Conduct and was published in November 2012 following consultation with members, licence holders, and other stakeholder representatives, including trade bodies and Ombudsman Services.
Our Code of Conduct covers all aspects of PRS for Music membership and areas we license from shops to new online streaming services. It details what you can expect from our service to you, including what you can expect by way of provision and/or publication of information affecting members and music users individually and generally. It also explains how we can help each other and what to do if things go wrong.
PRS for Music Code of Conduct
Members' Code of Conduct
As a member of PRS, we have a duty of care to you, your fellow members and to our staff. We believe that our members and staff have the right to be treated in a courteous and respectful manner. This helps us to collaboratively build an inclusive and constructive environment together. When you joined PRS you agreed to our Code of Conduct which sets out the standards of behaviour that PRS for Music and its employees expect of members. Thank you to all members for playing their part in upholding the Code of Conduct.
Works termination policy
Complaints record
Membership
2020: 14 complaints.
2019: 18 complaints. One of these was referred to the Ombudsman.
2018: Nine complaints. One of these was referred to the Ombudsman.
2017: 12 complaints with two being referred to the Ombudsman. One complaint led to £50 service compensation payment and one led to a membership application refund of £30 from 2013. There were no open complaints at the end of 2017.
2016: Nine complaints with two being referred to the Ombudsman. No complaints were upheld. There were no open complaints at the end of 2016.
2015: Five complaints with one being referred to the Ombudsman. This claim was not upheld. There were no open complaints at the end of 2015.
2014: 15 complaints. None were referred to the Ombudsman. One of the complaints remained open at the end of 2014.
2013: 10 complaints. Three of these were referred to the Ombudsman. One of the complaints that was referred to the Ombudsman remained unresolved at the end of 2013.
Licensing
2017: 97 complaints pertaining to licensing and none were referred to the Ombudsman although a 2017 PPS complaint was referred in 2018. Of these 97 complaints, 12 were outstanding at the end of the year, of which four were received on or after 20 December and two required legal and commercial assistance.
2016: 92 complaints pertaining to licensing and none were referred to the Ombudsman. Of these 92 complaints, four were outstanding at the end of the year, of which two were received on or after 20 December and two required legal and commercial assistance.
2015: 78 complaints pertaining to licensing and none were referred to the Ombudsman. Of these 78 complaints, two cases remained open at the end of 2015 - both were received on 23 December.
2014: 100 complaints. None were referred to the Ombudsman. Four cases remained open at the end of 2014, all of which arrived on or after the 17th December.
2013: 82 complaints. Only one remained unresolved by the end of 2013.
